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  • Coordination and feedback about the incident with Leadership & representatives of the agency
  • Educational & training materials on dealing with traumatic life events
  • Follow-up meetings

Critical Incident Stress Management 

Critical Incident Stress Debriefing  

CISM, increasingly used as a risk management strategy, is designed to help employers and employees deal with the effects of a traumatic event or critical incident. Perhaps the most recognized element of CISM is known as the Debriefing – a structured on-site individual or group intervention that occurs shortly after the event. Debriefings, led by experienced counselors, provide individuals an opportunity to discuss their feelings and thoughts about a distressing event in a controlled and rational manner. Employees learn about stress reactions and symptoms, and acquire additional skills and resources to assist them with the healing process. 

According to the Bureau of Labor Statistics, there are over 1.5 million assaults in the workplace every year, more than 1000 of which are fatal.

Traumatic incidents such as an employee’s natural or unnatural death, the death of an employee’s spouse or child, workplace assaults, employee illness, or natural disasters at the workplace can leave employees stunned, disturbed, depressed, and unable to perform their jobs effectively.  Employees may experience a range of reactions including deterioration of job performance, personality change, anxiety, inability to concentrate, co-worker conflicts, grief reactions, and depression.  Concierge & VIP Counseling’s Critical Incident Stress Management (CISM) Program is an effective tool to help agency managers respond to workplace trauma. Our program provides agencies with a means to help employees deal with the emotions, aftermath, and stressors associated with a traumatic event.

  • Learn the range of normal human responses following a critical incident
  • Identify personal and professional resources to assist following a traumatic incident
  • Develop & implement techniques and a plan for coping with stress

CISM Services Include:


The preferred route to crisis management is prevention, and we would like to partner with your agency before an incident occurs. Our CISM Program can be provided to your agency as a stand-alone service or combined with an Employee Assistance Program. Contact us today to learn more about how the CISM Program can benefit your agency.

Our Trained Professionals Help Employees:

Crisis Response

Concierge & VIP Counseling
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We respond quickly and efficiently to traumatic events that happen in the work place, working with leadership and those effected to implement necessary supports.